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Performance Management: The Secret to Stopping the Great Resignation - Shared screen with speaker view
Jason Lauritsen
38:54
Greetings everyone! Excited to spend some time with you today! I'm joining you from sunny and unseasonably warm Omaha today.
Jessie Hershey
39:41
Greetings from chilly Port Charlotte, FL.
Jean Rose
40:00
Hello from a gray skied Denver, CO
Dh
40:00
Dawn from Atlanta
Jason Tinkham
40:06
Good afternoon from Orono, Maine!
Andrea Mower
40:08
Hello from Exton PA - very cold!
Evy Ellis
40:17
Hi here from Central Illinois
Megan Davis
40:37
Hi!
Jonnie Wesley-Krueger
40:40
Greetings from Pine Bush, NY - the UFO Capital of the East Coast!! :-)
Anesha Jones
40:50
Greetings from Sunny (somewhat snowy) Memphis, TN!! Go Tigers and Grizzlies :-)
Jo Ann Atkinson
41:00
Happy Tuesday Afternoon from Muskegon MI
Laura MariΓ±o
41:19
Greetings from Argentina!
Maria Miranda
41:20
Hello from Southwest Florida! β˜€οΈ
Destiny Moreland
41:21
Hello from Raleigh, NC!
Laura Eddy
41:29
Hello from Washington, DC!
Marissa Coyne
41:34
Hi from Philadelphia!
timi wyman
41:35
hello from San Marcos, TX
Erin Hamann
41:36
Hello from Illinois - Go ILLINI!
Heather Guymon
41:38
Hello from Wyoming
Brenda Fairfull
41:38
:-) from Wisconsin
Hannah Powell
41:41
Hello from chilly frosty London, England!
Karysa Ebanks
41:43
Hello from the Cayman Islands!
Daniel Schropp
41:47
Hello from Iowa
Jacqueline Montalvo
41:48
Hi Everyone Florida, it is still cold, here in Port Charlotte as well. lol
Debi Holt
41:48
chilly yet sunny in Raleigh NC
Leslie Quantie
41:52
Hello from Boise, Idaho
Sarah Schroeder
41:54
Digging out of Snow in Toronto Canada
Jenny Majkowski
42:04
Hi from Green Bay WI
Suzi Campbell
42:05
Hi from Northern Utah.
Steve Barnard
42:06
Hello from frigid Atlanta
Martha Gisriel
42:10
Sunny and 34 degrees in Stephenson, VA.
Lydia Wood
42:10
Hello from Georgia!
Christina Harris
42:12
Joining from Coeur d'Alene ID
Linda Jonas
42:13
Greetings from rainy Germany to you all!
kerry lanier
42:13
Hello from Nashville
Jennifer Williams
42:48
Hello from really chilly, and sunny, Jacksonville, FL!
Rajeswari Cabey
43:13
Hello from a chilly and lovely Orlando, FL
Robin Good
43:14
Hi from 63 degrees in Waco, Texas!
RaMona Sheppard
43:35
Greetings from Vermont!
Angela Baker
43:54
Hello from VA
Nancy Anderson
44:46
Greetings from Northern Illinois!
Debbie Perkins
45:03
Howdy from Spotsylvania Courthouse, VA- snow is finally melting!
Anthony Banks
45:14
Hello from Phoenix, Arizona!
timi wyman
50:36
My husband exited at 56 years old due to Covid exposure and the work place had changed. Everyone was a number and not a person anymore.
Hailey Fernandez
54:24
Forgive me if I missed this, but will we have access to the recording?
Betterworks Webinar
55:34
Hi Hailey! Yes we will be sending a recording out as soon as it’s available. πŸ™‚
Anna Capenos
55:48
This is excellent! I am also interested in the recording. Thank you!
sally field
57:58
Likewise, want the recording! Thanks!
Jessie Hershey
01:00:04
Providing empathy.
Brianna Cormier
01:03:24
When using the relationship test, it feels very subjective because while you may not feel it hurts a relationship because you are less emotionally attached at work. Whereas someone who is emotionally attached will be effected by the way it is managed. How do you ensure you are removing that subjective bias in using the relationship test. Or what are best practices for leaders to gut check when utilizing this.
Brianna Cormier
01:03:50
When using the relationship test, it feels very subjective because while you may not feel it hurts a relationship because you are less emotionally attached at work. Whereas someone who is emotionally attached will be effected by the way it is managed. How do you ensure you are removing that subjective bias in using the relationship test. Or what are best practices for leaders to gut check when utilizing this.
Betterworks Webinar
01:05:30
Thanks for your question, Brianna! I’ll make sure Jason sees this for the Q&A
Jean Rose
01:06:52
Quality "I" statements...
Heather Guymon
01:07:34
πŸ‘Ž
Michelle Leon
01:07:36
fail
Kathy Jones
01:07:37
πŸ‘Ž
Ashlee Dakan
01:07:37
fail
Andrea Mower
01:07:38
Fail.
RaMona Sheppard
01:07:38
πŸ‘Ž
Courtney Kanistras
01:07:39
πŸ‘ŽπŸΌ
Heidi Erdi
01:07:39
πŸ‘Ž
Evy Ellis
01:07:40
fail
Carly Berg
01:07:40
fail
Sarah Works
01:07:40
πŸ‘Ž
Keny Rosales
01:07:41
Fail
Angela Baker
01:07:41
I’m going to say no. It was all negative, there was nothing he had done well
Brenda Fairfull
01:07:41
fail
Rajeswari Cabey
01:07:41
πŸ‘ŽπŸ½
Brianna Cormier
01:07:42
fail
Lois Williams
01:07:42
fail
Jessie Hershey
01:07:43
fail
Leslie Quantie
01:07:43
πŸ‘Ž
Kalliope King
01:07:43
Fail
Nora Groarke
01:07:44
πŸ‘Ž
Dan Pearson
01:07:44
fail
Bindu Fitzpatrick
01:07:44
Fail -your friend isn't a mind reader-- can't judge them on things they never knew you wanted
Stevie Monroig
01:07:45
FAIL - Another common denominator "I know I didn't tell you THEN..." In relationships, that's called gunnysacking.. address as things happen and allow people to improve
Marissa Coyne
01:07:45
fail
Jasmine White
01:07:45
πŸ‘Ž
Heather Ratti
01:07:46
πŸ‘Ž delayed feedback
Janine Davis
01:07:46
hurt
Heather Lopez
01:07:46
hurts
Jill Bormann
01:07:47
fail
Debbie Perkins
01:07:48
Fail...
Carmen Perez-Seda
01:07:48
πŸ‘ŽπŸΌ
Shea Shepard
01:07:48
πŸ‘Ž
Paulino Gonzalez
01:07:48
πŸ‘ŽπŸ½
Sheila McArdle
01:07:50
help
Christina Harris
01:07:51
Fail
Hailey Fernandez
01:07:51
πŸ‘Ž
Jason Tinkham
01:07:51
Fail...laundry list
Kimberly States
01:07:51
πŸ‘Ž
Rebecca Hedrick
01:07:52
πŸ‘Ž
Tanya Turner
01:07:52
πŸ‘
Lydia Wood
01:07:53
fail
Laura MariΓ±o
01:07:53
πŸ‘Ž
Yvonne Laureles
01:07:54
fail
Dh
01:07:54
πŸ‘ŽπŸ»
Martha Gisriel
01:07:54
No
David Dewberry
01:07:55
πŸ‘Ž
Leslie Quantie
01:07:55
They aren't your friend
Hannah Powell
01:07:56
fail
Shanika Robinson
01:07:56
πŸ‘Ž
Anna Capenos
01:07:57
the employee shouldn't hear about it for the first time at the annual eval
Kory Castleman
01:07:58
πŸ‘Ž
Hailey Fernandez
01:07:58
Do it in real time, not after the fact.
Suzi Campbell
01:08:00
fail
Nathan Drebes
01:08:00
πŸ‘ŽπŸ»
fmlaurent2
01:08:00
fail
Jennifer Hood
01:08:02
too personal
Delores Liely
01:08:05
It was good but we don't accept this stuff well
Ashlee Dakan
01:08:05
but what is the alternative for performance reviews? it's important to reflect on challenges and successes and make goals for the new year together
Erin Hamann
01:08:06
πŸ‘Ž
Kimberly States
01:08:09
don't wait a year to give feedback
Lori Costa
01:08:10
πŸ‘ŽIt was very one way
Kory Castleman
01:08:10
after the fact
Scott dIMAK
01:08:11
Waited to long
Andrea Johnson
01:08:11
There was no accountability on your part.
Heidi Erdi
01:08:12
not timely
Dan Pearson
01:08:13
did not address immediately
Evy Ellis
01:08:14
Negative and not in real time
Kalliope King
01:08:14
Waited too long
Tiasha Walton
01:08:14
πŸ‘Žwasn't timely and all one sided
RaMona Sheppard
01:08:15
If you have an issue with me, why make a list. Talk to me when it happens.
Kathy Jones
01:08:16
all at once...why wait?
Martha Gisriel
01:08:18
Address issues as they happen
Marissa Coyne
01:08:18
All about you.
Stevie Monroig
01:08:18
"I" statements
Dani Silvestre
01:08:18
no pros? only cons?
Derek Noether
01:08:20
not a discussion
Jean Rose
01:08:21
laundry list
Ashlee Dakan
01:08:22
should be giving feedback in the moment coaching
Hailey Fernandez
01:08:24
You didn't ask how he felt about it.
Andrea Johnson
01:08:24
It was not a conversation.
Keny Rosales
01:08:24
Felt like finger pointing
Kory Castleman
01:08:25
not a dialogue
Debbie Liles
01:08:26
You didn't own any part of it.
Erin Hamann
01:08:26
Don't assume he will ask - bring it forward at the time
Brianna Cormier
01:08:27
all late feedback no in the moment coaching
Laura MariΓ±o
01:08:27
Focus only on improvements not in great things about your relation
Andrea Mower
01:08:28
Address issues as they occur. There should be no surprises at a review.
Andie Polk
01:08:30
need to address issues in real time
Rajeswari Cabey
01:08:30
Love the honesty
Lydia Wood
01:08:31
one sided and took too long to bring up the issues, no self refection
David Dewberry
01:08:36
full of negativity
Shanika Robinson
01:08:37
focus was on Kevin's faults, lacked any accountability
Irma Arevalo
01:08:38
πŸ‘ŽπŸΌ
Suzi Campbell
01:08:47
They may have forgotten all about the incidents.
Evy Ellis
01:08:56
Should be no surprises in Perf Review
Hannah Powell
01:08:58
realtime feedback, clear expectations, celebrate successes along the way
Kathleen Kelley
01:09:07
πŸ‘Ž
Andrea Mower
01:09:09
Regular communications.
Lori Costa
01:09:22
Make it a continuous conversation
Leslie Quantie
01:09:27
Forward looking only
Dani Silvestre
01:09:28
Focus on strenghs
Andrea Johnson
01:09:29
Establish the preferred way to communicate
Bindu Fitzpatrick
01:09:32
Get the other person's input
Debbie Liles
01:09:32
Regular 1x1s
Brianna Cormier
01:09:33
ask first, feedback second
Steve Barnard
01:09:33
give ongoing constructive feedback!
JA
01:09:34
Provide steps steps and actionable items that they can work towards that would improve items that you don't have to beat them over the head with
Rajeswari Cabey
01:09:35
Performance is a two way street, not only the manager's purview
Lois Williams
01:09:36
Earn you right to critique by remembering to point out positives for months before the critique.
pam Lieberman
01:09:37
highlight strengths to leverage
Stevie Monroig
01:09:37
"What can I do to help?'
Evy Ellis
01:09:37
Ask them
Martha Gisriel
01:09:40
Ask what he thinks
RaMona Sheppard
01:09:41
Ask employee how they feel it went.
Kathleen Kelley
01:09:42
tell them what they are doing right
Andie Polk
01:09:42
Opportunity/performance conversations should be two way conversations
Jean Rose
01:09:47
Ask for thoguhts
Dan Pearson
01:09:47
direct with expectations
Erin Hamann
01:09:48
frequent check ins positivity
Sarah Schroeder
01:09:50
less formal ongoing discussions
Angela Baker
01:09:54
Ask him how he feels or thinks about your relationship
Carmen Payne
01:09:59
Involve him in the process. What are his thoughts?
Laura MariΓ±o
01:10:00
Regular Conversations. Provide support
Suzi Campbell
01:10:03
Regular one on ones or team meetings. "How can I help you through the issue".
Kathleen Kelley
01:10:04
do not score
Steve Barnard
01:10:12
don't wait until there is a problem to talk
Debbie Liles
01:10:59
Too much focus on the past, which you can't change. Focus more on feedforward and goals for upcoming year, which they can affect.
Stevie Monroig
01:11:28
YUP
Leslie Quantie
01:12:16
But this is nothing new. Hasn't this form of evaluations been discussed for years?
Angela Baker
01:12:36
Catch them doing it right. You have to deposit in the bank account before you withdrawal
Nora Groarke
01:12:59
Maybe discussed but still not practiced by many
Ashlee Dakan
01:13:00
yea I've done coaching in the moment etc AND performance reviews yearly for years as a manager
Jessie Hershey
01:13:04
I recommend nixing the word "friendship" and use the word "colleague"
Ashlee Dakan
01:13:11
this isn't new
Delores Liely
01:14:58
A football coach couldn't get away with this method for too long..
Evy Ellis
01:15:15
🀣
Martha Gisriel
01:15:22
"My goals for you" is a nonstarter.
Andrea Mower
01:15:22
You looking for a divorce???
Jean Rose
01:15:27
Divorce papers now!
Leslie Quantie
01:15:31
Ouch!
Stevie Monroig
01:15:36
Bruh.
Paulino Gonzalez
01:15:36
🚩
Kathy Jones
01:15:41
You statements...creates defensiveness
Angela Baker
01:15:44
Epic fail
Michele Barker
01:15:54
Haha!
Megan Davis
01:15:56
😨
Laurie Samples
01:16:01
divorc
Andrew Leslie
01:16:07
πŸ˜‘
Courtney Kanistras
01:16:07
Very controlling/ limiting statements
Suzi Campbell
01:16:09
I try to encourage both a stretch goal and one that is in their comfort level. I had a boss that outlined what goals she wanted me to instruct my direct reports to use. It was a train wreck.
Laurie Samples
01:16:10
dicorce
Kelly Fischer
01:16:14
fail
Debbie Liles
01:16:16
Shouldn't the employee have input in goal setting? Aren't they in the best position to know what's realistic?
Megan Davis
01:16:17
fail
Andie Polk
01:16:17
fail
Michele Barker
01:16:18
Fail
Janine Davis
01:16:18
thumbs down
Lori Costa
01:16:18
πŸ‘Ž
Kathy Jones
01:16:19
πŸ‘Ž
RaMona Sheppard
01:16:19
πŸ‘Ž
Bindu Fitzpatrick
01:16:20
πŸ‘Ž
Andrea Moctezuma
01:16:20
πŸ‘Ž
Paulino Gonzalez
01:16:22
πŸ‘ŽπŸ½πŸ‘ŽπŸ½πŸ‘ŽπŸ½
Debi Holt
01:16:22
your an ass
Andrea Rolon
01:16:22
πŸ‘ŽπŸ»
Heidi Erdi
01:16:23
πŸ‘Ž
Jessie Hershey
01:16:24
fail
Steve Barnard
01:16:24
fail
Jean Rose
01:16:24
epic fail!!!!!
Andrew Leslie
01:16:25
πŸ‘Ž
Leslie Quantie
01:16:25
πŸ‘Ž
Kalliope King
01:16:26
Not good
Heather Lopez
01:16:26
not good
Erin Hamann
01:16:27
πŸ‘Ž
Carmen Perez-Seda
01:16:28
πŸ‘ŽπŸΌ totally one sided, no input from the spouse
Marissa Coyne
01:16:28
Um, no way
Jasmine White
01:16:30
πŸ‘Ž
Evy Ellis
01:16:30
πŸ‘Ž
Kendra Diaz
01:16:32
πŸ‘Ž
Janine Davis
01:16:36
telling versus asking for input
Kathleen Kelley
01:16:41
πŸ‘Ž
Courtney Kanistras
01:16:41
πŸ‘ŽπŸΌπŸ‘ŽπŸΌπŸ‘ŽπŸΌ
Andie Polk
01:16:41
Can't set goals without setting consistent processes in place! Make sure that you're working with individuals on setting up systems/processes that will work for THEM! allow them to brainstorm those systems! You do not rise to the level of your goals. You fall to the level of your systems. (Atomic Habits)
Kelly Fischer
01:16:47
You haven't asked your employee any questions about what they want. This is your goals for them = one way conversation
Jacqueline Montalvo
01:16:53
πŸ‘Ž
Delores Liely
01:16:54
just dealt with this as an innocent bystander...
David Dewberry
01:16:55
πŸ‘ŽπŸΌπŸ‘ŽπŸΌ
Erin Hamann
01:17:03
others need input on their goals
Rajeswari Cabey
01:17:07
Most often, goal setting is done just to check a box and not really to accomplish something
Lois Williams
01:17:22
Listen first. The ask how you can help.
Andrea Johnson
01:17:23
Ask them what's important to them.
Bindu Fitzpatrick
01:17:24
Ask for input
Erin Hamann
01:17:25
conversation about goals that align
Leslie Quantie
01:17:26
Ask them what they want to work on
Ashlee Dakan
01:17:27
ask them what they want to accomplish
Delores Liely
01:17:27
Ask them
Andie Polk
01:17:29
Ask for input, ask them the goals they want to set. Focus on what systems would work for THEM
Kalliope King
01:17:29
working together to come to mutual goals.
Lori Costa
01:17:30
Ask what their goals are
Stevie Monroig
01:17:30
WE statements
Megan Davis
01:17:32
Their thoughts
Steve Barnard
01:17:32
what would you think if 'we tried this or that
Brianna Cormier
01:17:37
Talk about outcomes
Paulino Gonzalez
01:17:37
Both are involved and aren't surprised about this convo
Angela Baker
01:17:40
Let them set their goal. SMART format. Ask questions
Erin Hamann
01:17:46
align goals
Andrea Mower
01:17:49
let them give you a goal as their manager.
Hannah Powell
01:17:50
understand future aspirations and career interests and try to find opps mutually to get closer to that
Jeff Spencer
01:17:51
Co develop goals that align with corp initiativea
Courtney Kanistras
01:17:53
Ask what they are capable of
Carmen Perez-Seda
01:17:55
Let them lead with their preferred goals first, then add in your input. They may propose the idea you had all along
Jean Rose
01:17:55
One employer asked me what I wanted to accomplish, then came back with "this is your goal" which had nothing to do with my ideas
Evy Ellis
01:18:10
In advance, say lets talk about our joint goals. Do not catch off guard. Mutual conversation
Angela Baker
01:19:08
If a goal comes down, let them think and talk through the commitment they can make toward it based on their roles and responsibilities
Leslie Quantie
01:19:31
We ask our employees to submit their goals in our system as the #1 step. #2 step is feedback from their manager.
Colleen Flower
01:23:10
Compliment sandwich!
Stevie Monroig
01:23:14
feedback with my mom is hard too...
Delores Liely
01:23:36
no more invitations!
Keny Rosales
01:23:38
The minute you use "but" - it puts the other person in defense...
Jacqueline Montalvo
01:23:39
I would see a shoe flying towards my face
Andrea Mower
01:23:40
And when you get divorced you will NOT be able to go home and live with Mother.
Jacqueline Montalvo
01:23:40
lol
fmlaurent2
01:23:49
Lol
Nancy Anderson
01:23:49
My Mom would hold this over me for years
Dan Pearson
01:23:50
the sandwich approach is so passive aggressive haha
Jean Rose
01:23:51
Hate Sandwich Method, dilutes issues...
Kathleen Kelley
01:23:59
no
Michele Barker
01:23:59
Not a win...
Megan Davis
01:24:00
🀣
Evy Ellis
01:24:01
Nope
Rajeswari Cabey
01:24:01
I am too afraid to tell my mama that
Angela Baker
01:24:03
Nope
Steve Barnard
01:24:04
not a win
Stevie Monroig
01:24:05
Does the quality of the food really matter?
Justine Loehlein
01:24:07
Once I said "dry", mom would uninvite me...
Debbie Perkins
01:24:07
Terrible. Your mom would be crying...
Kory Castleman
01:24:11
you are not going to be invited back next year
timi wyman
01:24:12
family fight!!!!!!
Jennifer Hood
01:24:13
the only thing I would add is that you should include how can I help you for next time?
Andrea Moctezuma
01:24:18
😠 super bad!!!!
Martha Gisriel
01:24:19
😱
Erin Hamann
01:24:21
πŸ‘Ž
Dan Pearson
01:24:24
I stay for free at my moms when I go home to visit
Ashlee Dakan
01:24:29
show support
Suzi Campbell
01:24:30
Sounds like something my boys would say....
Kathleen Kelley
01:24:32
do not do a laundry list
Anesha Jones
01:24:34
Thumbs down. Mom could have been dealing with something where her mind was not on cooking OR Mom may have had too much wine
Irma Arevalo
01:24:41
πŸ‘ŽπŸΌ not good
Laura MariΓ±o
01:24:44
To mention that is just my opinion
RaMona Sheppard
01:24:44
An attitude of gratitude works.
Andie Polk
01:24:54
Be curious, not judgmental
Heidi Erdi
01:24:56
determine if that feedback is critical...
Kory Castleman
01:25:00
ask mom how she thought it went
Evy Ellis
01:25:01
Humble inquiry and positive feedback
Colleen Marchesani
01:25:01
was it necessary to provide negative feedback?
Steve Barnard
01:25:03
what would you think if we did something different next time and everyone contributes.
Erin Hamann
01:25:07
does she need to know this?
Michele Barker
01:25:08
Hey Mom - I heard about this new recipe I'd love to try next year! It makes the turkey really juicy! Do you mind if I try it?
Nora Groarke
01:25:10
"thank you so much for dinner, the kids mentioned pie next time, can I bring that next year?"
Hanita Naidu
01:25:13
Its how you say it and the tone during the chat
Courtney Kanistras
01:25:17
Empathize with mom and ask her how she felt about the meal
Jessica Ritter
01:25:23
Pick your battles - focus on just a few items instead of a laundry list
Martha Gisriel
01:25:33
What can I contribute to the meal?
Laurie Samples
01:25:35
Ask: How do you think the dinner went this year?
Angela Baker
01:25:41
Pick your battles
Debbie Perkins
01:25:43
I would love to host everyone next year.
Karin Taylor
01:26:04
Go back to relationship test...will the conversation help or hurt the relationship
Irma Arevalo
01:26:09
Be very careful. How can I help next time
Michele Barker
01:26:19
Yes - relationship test!
Angela Baker
01:26:47
Are you open to some feedback?
Karin Taylor
01:27:06
☺️
Leslie Quantie
01:27:25
Do we have a choice?
Stevie Monroig
01:28:57
or hostile
Anesha Jones
01:31:24
Be mindful of the tone being used and facial expressions
Betterworks Webinar
01:32:41
Don’t forget to put your questions in the Q&A box!
Evy Ellis
01:36:13
Great content! This is so practical and easy to understand!
Karin Taylor
01:37:24
It's a challenge through generational gaps as well to build those relationships the right way
Erica Brooks
01:37:25
Yes this is true soft skills
Rebecca Dille
01:37:31
Please offer a webinar on "Relationship Building"!!
Janine Davis
01:37:41
Thank you for an excellent presentation
Andrea Johnson
01:37:48
Will there be HRCI credit for this?
Shea Shepard
01:37:49
Thanks Jason!
Laurie Samples
01:37:52
Great presentation Jason
Erin Hamann
01:37:53
Thank you!
Jacqueline Montalvo
01:37:53
Thank you all.
Hannah Powell
01:37:55
thank you
Jean Rose
01:37:57
Thank you!!!
Kelly Fischer
01:37:58
Thank you
Leigh Carter
01:37:59
Thank you!
Destiny Moreland
01:37:59
Thanks so much!
Karin Taylor
01:38:00
Thank you!
Paulino Gonzalez
01:38:01
Thanks!!!
Sheila McArdle
01:38:01
thank you